Postbank is the worst bank in Germany I experienced. I strongly suggest you don't need to choose Postbank as your bank in Germany.

The reasons:
1. I opened a Postbank on 21th May in 2021, during that appointment, a guy is asking me if I want to open a credit card, I said yes. I asked if there is an annual fee, he said, no. ok, good, open a credit card for me along with a Postbank Debit card.
a couple of weeks later, firstly I received the Debit card. one week later, I received a Credit card. Good.
but one week later, I received a second Postbank credit card. To me, this is very strange, also, Credit card number is the same as the first one.
so, I went to the Postbank office and asked what's going on. they told me, they made mistake and send two credit cards. Ok. that guy cut the credit card in front of me. said, now it is ok.

One week later, I found I don't need this Postbank credit card because my other bank credit card is enough to meet my requirements. so, I went to the Postbank, asked them to cancel the Postbank credit card. they did. and also gave me the cancelation proof.

now, a problem is coming. two months later, I received a bill from the Postbank. it asked to pay an annual fee. this completed shocked me. because they told me no annual fee, also, I have canceled the Postbank credit card. Why I should pay this annual fee.

so, I went to the Postbank office nearby my home. they told me there is an open credit card in their system which is under my Postbank account. what's the hell happening on Postbank workers? so stupid.
they asked me I should go to the Postbank office where I opened my Credit card, and check what's going on.

ok, one day later, I went to the original Postbank office, asked what's going on.

I will never forget that day when I met that Postbank clerk. it is he, he is a little bit fat with bareheaded. He is not German, maybe from Turkey or the middle east.

when he first saw the bill in my hand, he spoke very loudly and very unfriendly, said, yes, it is a credit card fee. Because you opened a credit card before, then you canceled it. now you should pay this fee. are you joking? then I spoke loudly. suddenly, he asked me to go away, and he cannot serve me. I really cannot forget his face and his voice. I really want to beat him.
this is the most terrible man I met in Germany.

then there is a German lady, came to me, and asked if I need help. I said, thanks yes. she asked another Postbank clerk, it is she, and she is german. under this hot-hearted lady's help. I canceled that credit card again(canceled before) and debit card both.
I told them, I will never choose Postbank, also will suggest to everyone I meet, and my friend and my family, colleagues, don't choose Postbank if you have any choice.

once again, terrible Postbank clerk man, I will never forget you.


2, it is about Postbank BHW, I don't want to go into detail, just suggest everyone, don't choose BHW, especially Postbank BHW.

here is the postbank office address where I met that terrible man with middle-east face:

Postbank Filiale, Leopoldstraße 57, 80802 München