We had an absolutely terrible experience with this surveyor, we are first time buyers so we went for their top package to get a detailed survey for peach of mind. What we actually received was a 'template' report. I bet they use the same template for all their surveys. Its 100 pages or so, with padded out basic information such as 'Electrics - These are used to power your house' and Wikipedia definitions of 'gas', 'windows' etc. We know what they bloody are lol. Next, to safeguard themselves absolutely everything has the caveat of 'we recommend an electrician review the electrics' this is the same for the gas, windows, water, plaster etc. I'm not even sure what we have paid for but this is definitely not a survey report in any way for the house we are considering, a complete waste of time!!!!! If you want a 100+ page 'template' report which recommends you get a specialist to look at everything, then go with these guys.