The pay system is a little strange, but I don't think that has anything to do with the Emmy brand. Overall shipping is right on time, everything was neatly packaged. When I opened the first dress a button fell off immediately it didn't take much for me to sew it back on, but I was a little shocked. I haven't opened the second dress yet but I assume it will be just as beautiful as the first. Overall, I understand the time and effort and cost of making a garment and for the price and everything the business stands for it is a pretty penny, but a very fair price.