Hi, thank you for the review. I would like to address your concerns regarding our pricing and returns system. Our prices can change daily to match the wider marketplace or due to changes in our supplier's pricing structure. Regarding your return, we apologise for any confusion caused by the self-service returns system. It mistakenly identified your exchange as a return request, and therefore, a prepaid label was not offered to you. However, we manually processed your request and provided you with a prepaid label along with a different-sized coat both at our own expense. We hope that you are satisfied with the product and our service. Please let us know if you have any further questions or concerns.
For the record, we don't do change-of-mind returns for free.