I got pets best because it was a…
I got pets best because it was a recommendation from my sister, as she said it was great insurance for my pet.
I know regret it and i'm very disappointment, as I will also be cancelling any insurance with this company.
It does not seem that any claims will ever be paid.
I took my dog to a vet clinic due to him being sick, and never got reimbursed.
Then I had to take him to the ER, and waited almost a month for my claims to be processed. I thought I would be getting reimbursed, as I have financial issues now due to me now working, come to find out whatever claim was paid went to my deductible which I did not know.
Im upset and disgusted with this company. i will never recommend to anyone I know. I rather just pay out of pocket, knowing that I will not get any money back.
Reply from Pets Best Pet Health Insurance
Hi Jenn, thanks for your time and feedback. We understand your concerns about claim reimbursement. Keep in mind all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. You can find your Policy Information under Documents and Forms in your account on our website. If you’d like to discuss the specifics of your claim, we'd be happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS