Hi Patricia, thank you for your time and feedback. Pets Best extends our condolences to anyone who has lost a pet and knows that losing a pet is like losing a family member.
We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS