Hi Catherine, thank you for sharing your thoughts as they are important to us. We strive to deliver the best customer service experience and apologize if any of your experiences with us have fallen short of that.
We value your loyalty as a Pets Best customer, and thank you for insuring your pets with us. The policies being offered currently are underwritten by a different underwriter than was offered a year ago. It's important to understand that the coverage under each policy is also different and that this impacts the cost of the policy. If you'd like to go over the specifics of your policy and/or discuss rewriting your policy, you can contact us by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS