Here is my first experience with CosmeticExpress. On the 11th of September 2024, my identical order was placed twice due to a technical issue. The next day, I contacted the provider's support team to inform them about the duplicated order and to request a cancellation. The following day, the CosmeticExpress support team responded, confirming the cancellation of one of the duplicate order. later on an emailed followed confirming the refund to cancelled order.

On the 13th of September, CosmeticExpress handed the order to the DPD courier, and I received an automated email notification informing me of this. The shipping process remained steady for a couple of days. When I reached out to the CosmeticExpress team for an update regarding the slow delivery, they courteously explained that the delay was caused by a natural flood disaster at the provider's location. As a resident of Germany, I was aware of this news, so I understood the situation.

Nevertheless, as of today, the 17th of September, DPD has delivered the order to my house. When I unboxed it, I found all my ordered items, along with three additional samples.

In conclusion, I am very satisfied with CosmeticExpress. They are a legitimate and trustworthy provider.