Dear Sarah,
We are sorry for the inconvenience you experienced on our website.
We would like to note that information about the mandatory printing of the ticket is located on the pre-payment page, where you enter passenger information.
In accordance with the traffic law, passengers must have a printed ticket purchased online when boarding the bus. The ticket can be printed at the bus station, at the information counter.
Also, some carriers have recently started accepting e-tickets, so they don't need to be printed.
In any case, thank you for your comment so that other travelers are aware of the rules regarding ticket printing.
We hope you will use our services again.
Best regards,
Support Team