Edit: (reply to Windscribe's reply):-

1. the refund WAS given as I stated it would be.
2. this 'Jibbering Jabroni' was successful in Jibbering you fools all the way to the bank to get my money back. Maybe next time you should spend less time pretending you're The Rock and more time running a company that isn't built on sneaky auto-renewals and piss-poor customer service.

Honestly, Windscribe, watching you try to be cool is like watching a middle-aged dad in cargo shorts do the Fortnite dance at a wedding - cringe-worthy, desperate, and deeply, deeply embarrassing.

You took three months to come up with that weak response? And that was the best you had? A 1999 wrestling reference and a complete dodge of the issue? Maybe spend less time trawling outdated pop culture and more time fixing your shockingly bad speeds and inability to connect to regularly watched foreign websites and shows, garbage customer support, and scummy business practices.

For the record:

- I never agreed to an auto-renewal.
- You never notified me in advance.
- I got my refund anyway because you were in the wrong.

So, in conclusion, your little attempt at banter flopped harder than your VPN speeds, and I sincerely hope more people see this and avoid your absolute joke of a company. Now, run along and keep pretending you're in the Attitude Era while the rest of us move on to a better VPN. I strongly recommend Nord VPN where I haven't looked back!

Or, if you fancy getting publicly rinsed again, feel free to reply. Always happy to keep ruining you via this review. Your move, jabronis.
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[original review]:-

I'm shocked.

I've been a paid member since 2019.

In Nov 2024 I realised, quite by accident, that I'd been charged an annual subscription on a renewal around 10 days earlier.

1. I never signed up to an autorenewal of my membership
2. I was not notified of the intent to renew/bill my account

I reached out to customer support to request a refund.

The responses have been extremely curt, haven't dealt with the points and are just stating "doesn't meet refund policy". Before that they tried to win me back by asking why I wanted to cancel. I explained that it's nothing personal, but I have no use for a VPN anymore, and let's leave on good terms, etc. I engaged with a cun* called Nile. Not sure who Nile thinks he is.

So what's the refund policy? 1. Max use 10GB of data; and 2. refund request is within 7 days of billing.

So what's my case? My data use has apparently been 12.6GB. the days are about 10 since they billed me without my consent or knowledge.

I asked them to simply refund the amount (I believe it was a mere £39, after being with them for 5 years so they got a nice amount from me, yet they are purporting to rely on sneakily autorenewing customers and then refusing to refund as the customer wasn't even aware they were billed!)

I'm shocked at the appalling customer support and I'm even more shocked at the entirely unprofessional responses people have received from this company in here. I've honestly never seen such responses from a company. If I'd have ever seen them when taking out the VPN all those years ago, I wouldn't have!

I want to make clear that they chose the wrong guy to tango with. The refund WILL happen. And I'll go further, you WILL lose customers as a result of your behaviour today. So, I think your decision Nile was an extremely poor one.

Ps, as an aside, in terms of the product itself, as others have noted, this has been deteriorating for a long time now. Shockingly low speeds. Sending you on the run-around when there are issues.

Utter disgrace and shit company. Never do business with them.