Avoid-Poor customer service & overpriced.
I brought a dress (and paid postage), it took several weeks to arrive. I tried it on the same day and it was far too long with uneven hem. That evening I asked to return it. All tags attached in original packaging. They agreed but I had to fill out a reason for return form to get a return label.
Over two weeks later I was issued credit to spend on site. I emailed saying I wanted a refund, not store credit. Apparently they do not refund and by filling out the return form I had agreed that I wanted credit. Company policy is that they only give exchanges or store credit. Terrible practise. I would avoid buying any of their overpriced clothing.
Edit- see below reply in which I am accused of being rude to customer support. Simply not true, I would not be rude to someone when simply asking for a refund. This company constantly say items are ‘on sale’
Reply from Danimariethelabel
Hi there, I’m the new owner of Dani Marie, and I’m truly sorry for the delays and the disappointing experience you had. Since taking over, we’ve updated our returns, communication, and customer care to ensure issues like this are handled quickly, fairly, and with kindness.
I completely understand how frustrating it must have been to wait weeks for your parcel, then feel unsupported during the return process. You deserved a smoother and more respectful experience.
We’ve now improved our return options, added a clearer refund policy, and put new service standards in place to make sure customers are heard and helped — not left feeling dismissed.
I’m also sorry for the tone of the previous reply you received. That interaction doesn’t reflect how we treat customers today.
If you’re open to it, I’d be more than happy to sort this out personally and make things right. You can reach me anytime at our support email, and I’ll take care of it directly.
Warmly,
Benny
Owner, Dani Marie