Significant premium increase every year
I have 3 pets using Trupanion. What’s frustrating is the significant premium increase every year. They claim it’s due to increases in medical care across the board and so every member needs to pay more. I wish it was based more on an individual basis and claims submitted. The blanket increase seems unfair. For one dog it’s going up $20 per month even though I’ve never submitted a claim for her.
UPDATE in response to Trupanion reply:
While I appreciate that you say this, that’s not been my experience. For all people that read this review see below the latest monthly change in my premium. The year it doesn’t go up I’ll be sure to update my review.
Pet #1- $74.75 to $101.25
Pet #2- $70.04 to $89.41
Pet #3- $75.74 to $85.09
Reply from Trupanion
Hi Taylor,
It means the world to us for you to protect your pets with a Trupanion plan, and we appreciate you taking the time to share this honest feedback with us here. We always want you to feel confident and secure in all aspects of your pets' plans, and we know it's never easy to see a large change to your monthly cost.
While we'll review our pricing regularly to ensure it continues to support the unlimited payouts we provide to our members in the event of the unexpected, we do want to assure you that your monthly cost is not set to go up every year. We never want to punish pets for needing to use their coverage, and by pricing each pet fairly and accurately, we ensure that we'll be able to be there for you and your pets no matter when you need us, without any caps or limits to how much we can help with.
Your situation is important to us, and we hope that you've been able to connect with our team directly for the best possible support regarding your pricing. Please let us know whenever we can offer any additional aid or clarification by giving us a call at (855)210-8746 - we're here for you 24/7.
Take care,
The Trupanion Team