Hello Kathleen,

We certainly understand your concern in regard to premium increases! Premiums increase over time with all insurance products, and pet insurance is no exception. Our premiums are set by our data team, who conduct a substantial actuarial analysis each year, and these findings help to determine increases in premium pricing for all policies in each state.

The premium increase is not currently based on your pet's health status or the individual claims you've submitted, but on our entire book of business (the overall actuarial data) based on your pet's age, breed, sex, and the location where you reside. The main factors that impact premiums each year include the age of a pet, tenure of the policy, and inflation. The increase in your pet’s age, regardless of how old they are, is the main factor because there is a much higher risk that comes along with a pet getting older. Tenure, which is the number of years a pet has been insured on a policy, is also a premium factor.

The reality of the premiums is that we try to keep up with the actuarial fluctuations as best as we can and adjust premiums accordingly from year to year. However, Embrace's coverage structure allows each pet parent to change coverage parameters to adjust the premium based on what they feel is best for their individual pet and situation. If you are interested in exploring these options, you can do so via your MyEmbrace account under "Change Coverage" and can view more detailed instructions here: http://help.embracepetinsurance.com/en/articles/4428785-changing-your-pet-s-coverage. We were unable to locate your account to view additional details, but you have any other questions or concerns, please feel free to reach out and we're happy to assist you further!

Customer Care Center – (800-511-9172) – 9:00am-8:00pm EST Monday-Friday / 10:00am-2:00pm EST Saturday

Email: hello@embracepetinsurance.com