Hello Mary,

We're sorry for any disappointment you experienced with your claims! We were unable to locate your account to view additional details, but we would like to resolve any questions or concerns you have as soon as possible. Please feel free to reach out to our Customer Care Center at your earliest convenience and we're happy to assist you further.

Customer Care Center – (800-511-9172) – 9:00am-8:00pm EST Monday-Friday / 10:00am-2:00pm EST Saturday

Email: hello@embracepetinsurance.com