I've never had a cleaner before, so wasn't sure what to expect. We are looking to sell our house and wanted to have a good clean of the place ready for it to go on the market.
This might be more of my expectations of what a deep clean is, but honestly it was more of what I would call a regular clean of the house. Even then, I would only rate it as an ok regular clean. I was expecting detailing of each room, but the reality was it was the sort of clean I do myself with a few areas you sometimes miss, like skirting boards, dusting of high to reach places.
Even then they missed things like ceiling lamp shades, shower curtain pole, no mopping of my kitchen floor, bathroom floor, or downstairs laminate flooring. Honestly whilst these hard floors do need vacuuming or dusting, they really need to be mopped as well. We’ve only got carpet in 1/3 of the house. They told me on the phone they normally just vacuumed, but I asked if they could be mopped, which was noted and they just said you have to pay extra anything that takes longer than the 6 hours. Which was fine, but turned out there was little chance of them going over. They seemed to rush out the door after 4.5 hours, which with set up, etc, means they only cleaned for about 4 hours. With 5-6 hours being most of but not all of the day, I suspect they had another afternoon appointment to get to, which is why it felt rushed and was closer to 4 hours.
I asked them to focus on the bathroom, kitchen, all the windows, and the bookcases in the living room. They started upstairs as we were working downstairs at the time.
I’m not sure if they cleaned all the windows in the end as some looked better than others, but all the windows, mirrors, and tap fixtures were left with streaks on them. The window sill in the smallest bedroom had lots of black dirt on it so this one seemed to have been missed completely.
I suspect deep cleans are more targeted at rental properties after and before tenants where they are empty properties. This being the house we live in all our stuff was in the house. I noticed they weren’t moving things but just cleaning around, as such when it came to the downstairs bookcase, I took everything off myself so they could wipe the shelves down, and I dusted the items as I put them back. The fact they just cleaned around things meant even the vacuuming missed areas, they certainly didn’t move tables and sofas to get behind or under them.
I kind of knew halfway through it wasn’t going to be as good as I originally expected, just from what I could see them doing and how quickly they were getting through the rooms. I’ve had oven cleans take longer, than the whole deep clean. Even though it wasn’t as good as I expected I still thought at the time it was an ok job, but the more time has passed, the more I’ve noticed missed or forgotten area. For example, we had the outside of the windows cleaned the day after which really showed the poor job done on the inside.
I originally picked them based on them appearing to be the best in the area, at least from the Google reviews. Price wise, they were much cheaper than what google was suggesting a deep clean to be, so maybe this is a case of you pay for what you get.
Whilst you really want it done right first time, I could have probably reported the issues for them to resolve, but it would just be the same people and quality, so I opted to just be done with it. By the end of the 4 hours, I was just happy for them to leave and just put it down to something I wouldn’t have done again. In future I just do it myself.