DO NOT USE THIS COMPANY!
I am extremely disappointed with the cleaning service I booked with this company. I was promised a thorough clean, and everything was clearly stated in our text messages. I was even asked to send pictures of the areas that needed cleaning, which I did via WhatsApp — including a video tour of my place to show exactly what work was required.

Despite this, when the cleaners arrived, many of the areas I highlighted were completely untouched, especially the sinks, under-sink cupboards, and drawers. These weren’t just missed — they were ignored. I had to call them back a second time to finish the unfinished tasks, and even then, some areas still weren’t cleaned properly. The under sink cupboard and draws were completely ignored again. Instead I was told they have move too many things.

What’s most frustrating is that I was very specific about what needed cleaning, and I provided clear visual evidence of the mess. I’ve used cleaning companies before and have never been asked to specify individual tasks as if they couldn’t see what needed doing. It felt like they didn’t pay attention or care about the details I provided.

Overall, this was a very disappointing experience, and I would not recommend this company based on the lack of attention to detail and poor quality of service. Very unprofessional and not worth the money.

I have wasted a significant amount of my hard-earned money on what I expected to be a thorough and professional deep cleaning. Regrettably, the results have been far below my expectations.

Despite paying for a comprehensive cleaning, my carpets were not vacuumed properly — there are still bits of dust and crumbs, and dried-up dust remains in some areas. Overall, the cleaning was subpar, and I am confident I could have done a much better job myself. I specifically chose your service because I believed I would be receiving a high standard of cleaning for the amount paid, but that has not been the case.

Given the disappointing outcome, I am requesting a partial refund for the service provided. If this matter is not resolved satisfactorily, I will have no choice but to escalate the issue to Trading Standards, as I believe this to be unfair treatment and a breach of consumer rights.

I have already begun preparing my statement for Trading Standards and hope we can resolve this amicably. Please contact me at your earliest convenience to discuss the refund. I was told it takes 48-72 hours. It has now been nearly 2 weeks.

Thank you for your prompt attention to this matter. I await your reply.