Loss of trust loss of confidence
I had a very disappointing experience selling my car, and I believe it’s important to share this.
Due to lack of time, I was pressured into accepting a price that was €800 lower than the final agreed amount. To make things worse, someone who never appeared in person but joined over the phone suddenly pointed out a barely noticeable “bubble” on the door (which required no repair) and a small scratch on the plastic bumper—worth hardly €8 to fix. These were used as excuses to slash the price even further.
Out of fairness, I politely requested a €200 adjustment from the reduced €800 deduction. But the response was shockingly rude. I was told I could take the car back—just for asking to adjust €200—despite my polite tone and openness.
On top of that, I had already taken the car all the way to a far-off garage as instructed under the ANWB agreement, just to fulfill my part of the deal. I had shared all photos transparently at the time of listing, and the car was in excellent condition for its value.
If I had more time, I would have taken the car back and sold it—even at a lower price—to someone genuinely respectful. I gave away a nearly new car at an incredibly low price, and still felt I was treated unfairly.
This experience has caused a complete loss of trust, and I would not recommend this process to anyone. The way the sale was handled—rushed, impolite, and lacking in basic decency—was truly unprofessional.
Reply from ANWB Verkoopservice
Thank you for sharing your experience on Trustpilot. We're sorry to hear that the process left you feeling disappointed and that the price adjustment came as an unpleasant surprise.
We’ve reviewed the intake photos and documentation from the handover location. These show several damages, including a dent in the right front door, a scratch on the rear bumper, a significant scuff on the left rear panel, and damage to the rear bumper near the boot area. Unfortunately, these issues were not visible in the original listing photos, which we regret. The proposed reduction was based on the cost of repairing the damages found during the intake. Ideally, we would have received the car in the condition as originally described, which would have matched the initial offer.
In cases where a vehicle differs from the original listing, sellers always have three options: repair the damage, accept a revised offer, or take the car back without any obligation or cost. In your case, you voluntarily chose to accept the revised offer. Up until the final agreement, the process is entirely non-binding.
We understand that this situation was frustrating, especially given the time and effort you invested. However, as part of our policy, we do not negotiate on valuations, whether it concerns a damage-related deduction or the initial bid. This approach ensures transparency and consistency for all users of our service.
We hope this explanation provides more clarity about how the process works. If you have any further questions or feedback, we’re always open to hearing from you.