Attempted to charge us £600.
Dealing with this company was a poor experience. They booked a service with us and failed to disclose known access restrictions at their site, which prevented the collection. Despite this being entirely outside our control, we refunded them in full.
After the refund, they attempted to charge us £600 for rebooking elsewhere - more than they originally paid. No other customer has ever tried anything like this.
To clarify:
• We did not buy anything from them - they booked with us.
• There was no retaliation. We only left this review after they tried to charge us following a full refund despite refunding in full for an issue we did not create.
• This review concerns their conduct - not a purchase.
Trustpilot exists to hold companies accountable for how they behave, not just how they sell.
We’re happy to provide full evidence to Trustpilot if needed.
Reply from Race Sim
Hi David,
We’re sorry to hear you felt disappointed enough to leave a 1-star review. After checking our order and support records we haven’t been able to find any transaction or enquiry under your name.
If you believe you’ve purchased from us—or if there’s been any mix-up—please email us at sales@racesim.uk or call 0333 366 0911, quoting the date and product/service you intended to use. We’ll investigate immediately and do everything we can to put things right.
Because review platforms are most helpful when they reflect genuine customer experiences, we kindly ask that anyone who hasn’t used our products or services contact us directly rather than post a public rating. This helps future customers make informed decisions based on verified feedback.
Thank you for taking the time to reach out. We hope to hear from you soon and look forward to clarifying any misunderstanding.
Update 18/07/2025:
This review has been left by a representative of a company from whom we purchased a service—not the other way around. We were the paying customer. After they failed to deliver their service and we sought compensation for additional costs we incurred, they retaliated with this negative review.
We do not accept bullying or retaliatory tactics. Genuine reviews are always welcome—this is not one of them.