Good morning Mr. Timms,

Thank you for taking the time to share your four-star review and for your feedback regarding the replacement filter arranged by one of our team members.

On returning to the office, I reviewed the situation and can confirm the filter left us in good condition, but it appears to have been damaged during fitting. A replacement was promptly issued, along with guidance via email on how to use it correctly to help prevent any future issues.

I’m pleased my team were able to assist you, and we’re always here should you need any further support.

Best regards,
Julia, GVS