Update 3/10/26: As of this date, Jerry, the CEO has yet to respond to my emails requesting to be re-added to the Discord. At this point in time, it appears that he was lying about the “issues” with my account as well as letting me back into the discord. It appears that it was all an excuse to kick me out and not allow me back into the server.

Update 2/20/26: I finally heard back from the CEO and he let me know that my account had been cleared of any issues. He indicated that if I repurchased a token, he would re-admit me to the Discord. He emailed me on 2/6/26 and I let him know I was eligible and requesting to be re-admitted on 2/7/26. I sent a follow-up email on 2/12 and 2/19, however, have not heard anything back thus far. We are now nearing the 4 month mark to get this very simple issue resolved.

Update 1/29/26: it has been nearly 3 months of waiting for Lofty to investigate the internal issues that they have said is associated with my account. The last correspondence I had with them, they said they were “getting close” to my ticket. However, I continue to wait for them to tell me my account is ok to utilize.

Update 12/9/25: another 2 weeks have passed and I am being advised not to make any transactions on their platform, because "we think there might be some weird account issue, specific to your account or maybe a wider issue to Lofty". I was informed that there are 30 tickets in their TODO list, which I am not included in, and I am "near the top" in the UPCOMING list. I continue to receive non-responses as to why it is necessary to keep me removed from the Discord server.

Update 11/26/25: it has been 4 weeks and Lofty has not yet addressed this issue. I have not received any updates of my “support ticket”. They only tell me that they respond to issues in “sequential order based on when it is made”. This means that their ticket backlog is > 1 month. However, the CEO has confirmed that I do own tokens, however, also tells me that my issue is not a priority for them.

I have been an active investor with Lofty.ai for a little more than a year now. Recently, I was removed from their Discord server, which DAO members use to provide real-time updates for properties and talk through potential governance proposals. When I was removed from the Discord server, I emailed the CEO, Jerry, to figure out what was going on. After quite a bit of back and forth, he let me know that he looked at my account and their database showed that I did not own any Lofty assets, however, he did look at the blockchain and saw my account did own DAO assets. He indicated his team was busy with other matters that were much more important than mine and he had no timeline on when this would be resolved, but also indicated that he would not add me back to the Discord until his team finished their bug fix. The way this entire situation has been handled is very concerning, especially if there is a software bug that affects the accounting integrity of their internal database of DAO ownership. It is TBD whether this is a systemic issue or a bug isolated to just me, but concerning nonetheless. Unfortunately, there has been an unwillingness over the last 10 days to escalate this as a priority item.