Review of Heatingoil.co.uk


Rated 1 out of 5 stars

Incompetent

Driver would not deliver as he said I had a leak on the tank. He was wrong. I emailed photos to prove no leak. The customer service person didn’t forward the photos to the correct person. Many phone calls later I was told my refund was through value oils even though I didn’t order through them. Incompetent staff. Finally got a manager who was helpful.

November 22, 2025

Reply from Heatingoil.co.uk

Hello Robin
Please could you email us at Customer.Relations@certasenergy.co.uk with all your account details and details of your issues and we can certainly take a look for you.
With kind regards Dave