Excessive fees.
They charge a buyers premium of 4% + vat. That’s modern auction prices and excessive for an online auction compare with others and you will save if you are buying and get a better price if selling.
Compare with McHugh and Co, or Robinson and Hall
Reply from The Auction Company
Thank you for your feedback.
To provide clear context: you registered to bid on the property at 14:20. You then contacted us via live chat at 14:30 to ask about the fees, and we replied at 14:31 with a full explanation. All buyer fees were clearly displayed on the property listing and on our website before registration, so the information was available to you before you signed up.
Our fee structure is transparent, standard within the auction industry, and reflects the full service required to run a compliant and secure auction process.
We always encourage buyers to review the listing details and fee information before registering, and we respond promptly to any questions — as we did in this case.
If you require any further clarification, we’re happy to help.