It's hard for me to decide how many stars to rate. I've used Balmonds products several times, and they're fantastic. Unfortunately, when I bought a larger quantity of Skin Salvation (6 x 250 ml), two boxes became rancid, despite the expiration date and proper storage. I contacted Balmonds, didn't have any complaints, but let them know what happened and sent photos. Their only response was that it was very strange and that I could still use the creams despite the awful smell. I wasn't expecting a refund, but it would have been nice if they had at least offered a coupon for future purchases. Unfortunately, there was no incentive to stay with them as a customer.