Do not use this company they deserve No stars
I would have given NO stars if it was possible .
Do not use this firm I have had the most horrendous experience. The service for my heat pump should have been a simple job nothing was wrong with it. First I’m left with no heating I was ill and couldn’t get back to them straight away which they held against me. When someone came back I was told it was an electrical fault. Waited days for the electrician to come who said my heating settings were all wrong he fixed them and I finally had heating but no hot water . They promised to come out on the only day I was in only to let me down. When I phoned them to ask when someone was coming out they hadn’t got the appointment they promised and I’m told I would have to pay a call out fee. All the problems I’ve had started with the service they are a nightmare . The person I am calling out is Michael. He has no idea what customer service is you must not get upset when you are talking to him as he will shut down your call . They have left me with no hot water for days and don’t give a damn.
How they have got the high stars and good reviews is a mystery to me .
DO NOT USE THEM THEYDONT GIVE A DAMN AND ARE VERY RUDE . Shame they don’t know what they are doing on a simple job
I can’t begin to say how I regret I ever used them.
I never write reviews but I felt I must try and protect others from making the mistake I made believing their advert that are the best in Lincoln . Utter Rubbish
Reply from Greenlinc Plumbing And Renewables
Hi Christine,
We are sorry to hear that you feel disappointed with your experience. However, we would like to clarify a few points regarding the service provided.
Following your initial service appointment, we did not receive any contact from you regarding further issues until 16th February although your service was on the 7th January. Once you contacted us again, we arranged for an engineer to attend your property the very same day and you were not charged for this visit. He noted an electrical issue which would not have been caused during a service.
After that visit, we attempted to arrange a further callout for our electrician to visit, due to illness this was booked for the following week, however we did provide you with a companies details that offered emergency call outs, which you declined. The electrician visited and left with the heating and hot water working, again you was not charged for this. You then called again this week and we offered you the Wednesday or Thursday, but unfortunately those dates did not suit your availability. You requested a Friday appointment; however, Fridays are our busiest day and we were unable to accommodate this at short notice.
It is also important to note that we did not install the heating system, and both engineers who attended advised that the system is an older installation, which may be contributing to the issues you are experiencing. When our engineers left your property, both heating and hot water were operational.
We have listened back to the recorded calls relating to this matter. During those calls, our office staff experienced aggressive language, and as a company we must ensure that our team are treated respectfully.
As a goodwill gesture, one of our engineers did offer to attend on his day off; however, when we attempted to return your call to arrange this, the call was disconnected.
We always aim to provide a professional and fair service to all customers. As we explained at the time, we cannot continue to provide free call-outs, particularly for systems that we did not install.
We regret that you feel dissatisfied, but we remain confident that we acted reasonably and attempted to assist wherever possible.