Very good value for money I would have…
Very good value for money I would have given them a 5 but I had to contact them to find out when my goods were coming ie there wasn’t immediate confirmation like other companies and I didn’t know where I was However the goods arrived perfectly and I would use them again and I would certainly recommend
Reply from Ouh La La Limited
Dear Lisa,
Thank you for your thoughtful feedback — we really appreciate you taking the time to share your experience.
We’re so pleased to hear that you found our products to be good value for money and that everything arrived safely. It also means a lot to us that you would use us again and recommend us.
We’re sorry to hear that communication around your delivery wasn’t as clear as it should have been. As an independent company, we’re unfortunately not always able to offer the same speed or level of automated updates as larger retailers. However, we always do our very best to meet our stated delivery guidelines and keep things running as smoothly as possible. And you are always welcome to call us for quicker updates :-)
Your feedback is incredibly helpful, and we’ll continue working to improve our communication so that customers feel fully informed every step of the way.
Thank you again for your support — we hope to welcome you back again soon!
Nicky x