Hi Deborah,

Thank you for your feedback—we really appreciate you sharing your experience.

We’re sorry to hear that the instructions and video didn’t make things as clear as they should have. We understand how frustrating that can be when you’re trying to get the most out of your product.

Your comments are valuable, and we’ll pass them on to our team to help improve our guides and videos. In the meantime, we’d love to help you get up and running—please feel free to reach out to our support team at support@klevarange.com.au and we can walk you through it step by step.

Thanks again for your feedback, and we’re confident you’ll enjoy the product once you’re all set up.

— The Kleva Range Team