I am highly disappointed with the…
I am highly disappointed with the business practises of this insurance. They grossly miss represent the coverages and will not stand behind the mistakes. Even though I have not been able to use my insurance for anything that was clearly stated. I had a refusal of the refund on top of a very rude supervisor named Michelle. Now I get the fun of waiting 5 to 7 business days for a manager to get back to me. Avoid this insurance at all cost. It will only cost you more money at the end of the day and cause you more unnecessary stress if you were depending on this for financial assistance.
Reply from Trupanion
Hi Tim,
Thanks for taking the time to share your concerns with us here. We understand we haven't provided you with the recent experience that you had hoped for, and your situation is important to us. We want our members to feel confident about the coverage plan they choose to protect their pets with, including what it's here to help with. We believe we've located your account with the details provided here, and a member of our team is looking into your concerns for you in further detail. They'll be in touch directly as soon as possible to provide additional assistance. We appreciate your patience during this time, and encourage you call us with any additional questions at (855)210-8746. We're here for you 24/7.
Take care,
The Trupanion Team