Pete

Still receive spam calls from World Options. Why do you need my details to stop the calls? I don't want to give you personal information to abuse. Why don't you check the TPS lists? The number you are calling is on it!

Same issues as so many other people. Simply cannot get an answer from these people by email or telephone. Emails go unanswered, telephone calls just play hold music and comments on "how important" the call is. Faulty shower with no discernible method of getting it resolved. Hopeless.

Spam telephone calls to a TPS registered company = untrustworthy and unprofessional.
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Asking for my telephone number. Why would I want more unwanted calls? Just don’t telephone tps registered numbers.

The website is very poor.
I recently tried to renew and eventually found online the correct place to pay. I paid £345 as instructed by the website. It is also the price listed on their membership page
Small employer (5 - 10 employees) £295.00
Larger small business (11 - 20 employees) £345.00
Larger small business (21 - 50 employees) £445.00

However then I was called and told they wanted £351 which isn't listed anywhere as a membership price! They wanted to process a refund for the £345 so they could charge the mystery £351. Lost a member of 34 years standing, well done. Incompetent.
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This has been amicably resolved

On Saturday arranged a mobile fitter for Monday evening between 6.50pm and 8.30. Was telephoned at 7.30pm Monday to say nobody would be coming without explanation. Was assured that the driver would keep the tyre on his van and I would be a "VIP" Tuesday having been let down. Was notified that my appointment would be between 10.14 and 12.14. Driver turned up at 11.15 and informed me that the tyre was on the van, but the van was being serviced so he had no tyre on the van he was in. I was told that the booking would be rebooked for Tuesday up until 8.30pm. Still no update on when this might be performed and if this "VIP" service isn't performed looking at a third day without a car and having to cancel my own appointments for another day. No customer contact or assurance.
Update:
Did arrive late on the Tuesday and completed the job. However communication is definitely an issue and as this driver said he was pulled off two other jobs to do mine there are going to be other disappointed people

Spam me with telephone calls despite being TPS registered. Then spam email explaining why they rang! No respect for privacy.

I joined on a 12 month contract at £24 per month. After 2 months they wrote and said that due to wholesale increases they could no longer afford to offer £24 and put it up to £27. They indicated it was a breach of contract and so I could change provider if I wanted.
The offer of £24 per month was still available on comparison sites, and 12 months later when I switched was STILL available. Untrustworthy.

Spamming me with calls to my TPS registered number. Trustworthy companies don't call TPS registered numbers.

I am on the telephone preference service so being spammed with calls is very irritating. Having put the phone down I then receive email spam saying that we got disconnected. Why spam TPS registered numbers?
The most frustrating thing is I already use Inxpress. This does not give other franchisees permission to spam me with sales calls. If you are sharing customer details between franchises this is in breach of GDPR. You should take your responsibilities seriously.
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Still receiving calls from Inxpress despite being on the telephone preference service. Why don't they even check before they make calls? Clearly untrustworthy.

Don't believe their rhetoric about thorough investigations. They answered my complaint with a lot of irrelevant commentary (presumably written by (ChatGPT). When I pointed out that they hadn't addressed the complaint I made they simply stopped communicating. Faulty vehicle since supply remains faulty and I am being greeted with a wall of silence.
*update*
Their thorough review makes no comment about them not addressing the complaint I made!
Complaint: “this vehicle can only be charged to 80% because the software is faulty and doesn’t allow the vehicle setting which allows it to be charged to 100%”
Response after their THOROUGH review:
“Try driving it in differently and you might get more miles”
***update***
Currently not responding to emails

Sick of spam calls from World Options franchises when I already have an account. Use the preference list. When I ask you not to telephone me it supersedes your franchises' desire to spam call me.

Luton casino. Just tried again after an extended absence. Unfortunately same old experience. One person in the slots area, 6 machines unable to be played with less than £10 credit in and ‘machine reserved’ placards while the punters play elsewhere. “G” casino is a much better option and only 10 minutes away. When you have a limited number of slots how difficult can it be to prevent this abuse?

Making a payment on an agreed schedule with my builder. The money has left my account but not arrived at the recipient's account. I am OK with payments being held for fraud checks, but the money has left my account and now I do not know where it is. I have to pay my bill, but if I pay it from another account I do not know whether the original payment is going to be paid or returned and cannot get a time schedule. In the mean time work will stop as I have not paid to the agreed schedule. First Direct say they cannot give me any information on where or when the money will go, be it to the recipient or back to my account. I can't wait to leave First Direct once this is resolved.

Spam calls, clearly do not check TPS

I dealt with Josh Louder at Aqualisa and he was pleasant to deal with and resolved a couple of concerns I had with the process to my satisfaction. Josh was knowledgable of the process and left me confident my order would proceed as expected.

**update
Unfortunately I have now encountered a problem and service is not so good. One shower had a minor fault on installation (although can still be used, the second stopped working after 3 days. The earliest they are prepared to come and deal with this is in 10 day's time. In the meantime the main bathroom is without a shower. 4 days ago I had two fully functioning showers, now I have 'upgraded' I have two faulty showers. Completely unacceptable.

Don’t check telephone preference before spamming with calls

Very fast notification of a power outage (before I even knew!). Regular updates and explanations through to restoration. Excellent work.

Encouraged people to open accounts by offering a leading interest rate. Now they have established a customer base they are eroding the savings rate so it is no longer market leading, and offering no explanation.
Initially they wrote explaining they were arbitrarily putting their rates down. Then they would link the rate to the Bank of England base rate so the rate would go up and down with the announced base rate.
The first, and only, time the rate went down by 0.25% Chase wrote and said as a consequence they were reducing their savings rate by 0.25%, oh and by the way we are reducing it by an additional 0.1%, so not tracking the Bank of England base rate at all.
Very irritating to have to now switch accounts. No doubt they are hoping customers will be reluctant to move even with their misleading announcements.

**further to the additional misleading response below here is what was actually said in the email:
On 1 August 2024, the Bank of England base rate was reduced from 5.25% to 5%. As the Chase saver rate is tied to the Bank of England base rate, the new Chase saver variable rate is now 3.85% AER (3.78% gross).

Upcoming changes

We’re also making some changes to our Saver Account Terms and Conditions from 8 October 2024 that you should be aware of. We’ve outlined a summary of the changes below:
The AER of the Chase saver account is currently 1.15% below the Bank of England base rate. We're changing this percentage difference from 1.15% to 1.25%. **

Usually very efficient (especially at taking arrangement fees) I have been left frustrated at repeated delays. Everyone knows there were some issues with parts (which has now become a standard industry excuse for late deliveries), however how can it be that my order has been pushed back yet again (now 9 months late)? It has been noted as having a scheduled build slot for months, but keeps getting put back. How can a vehicle with a scheduled build slot keep getting the delivery date adjusted when its build slot is scheduled?

Opentable used to be so good. However now it is difficult to sign in. I do not clear cookies but every time I have to jump through several hoops just to sign in! They ask for reviews once I have been to the restaurant, but again make me go through several stages just to log in so I don't bother. What happened to the Open Table of old!