Michael

Everything received on time. Thank you.

Absolutely first-class customer service: personal, professional, friendly and efficient. I especially want to commend Danielle, who dealt with my holiday booking. It is a real pleasure to be able to plan a holiday with someone who genuinely cares about their customers and builds up a great rapport with them. Can’t recommend Newmarket too highly.
Thanks, Danielle. 🌟🌟🌟🌟🌟

First visit here. Had a wonderful three-course lunch, an excellent bottle of English rosé and a great experience. The staff were polite, friendly, professional and attentive.
Looking forward to my next visit there - one of the best meals I have had in a long time.
Thanks to all the team for their first-class service.

Superb delivery time - most impressed!

Excellent, professional service today.

I have always been impressed with the friendliness and professionalism offered by GRJ.
My latest booking was completed quickly and easily, even managing to get the Welcome voucher which I had forgotten from my previous trip.
My thanks to all the team at GRJ.

Excellent service

Excellent service - parcels arrived on time and in great condition.

1) Order messed up.

2) Refund messed up and not processed properly
Unbelievably poor service from this supplier.

3) I was a first-time customer and will NEVER use Toy Street again.

Queried getting a refund and got a reply straight away.
Not only that, but my request was actioned and set in motion right away. Was really impressed today - thank you especially to Jemma for her exemplary customer service.

Excellent customer service!!
I was very impressed with the customer service I received from Great Rail Journeys.
They followed-up my initial enquiry (after I thought the holiday was sold-out) and managed to get a place👍
My particular thanks to Helen who was very friendly, professional and helpful.
Will definitely recommend GRJ to friends.

Excellent delivery today.
I was notified of progress and the driver was right on time.

I can’t praise Newmarket Holidays highly enough.
I was introduced to them by a friend and have been amazed at their friendly, professional and incredibly efficient service.
I would like to single out Danielle Corbett, who has given exceptional customer service. She is an absolute star and a real pleasure to deal with when booking a holiday. Danielle is an incredible asset to the company. Thank you, Danielle.

As ever, superb service from the team at Twickenham.
I was seen early with my cat Teddy and all was sorted by Enric.
Thank you again to everyone at the Twickenham branch for their exemplary customer service.
Happy New Year to everyone.

Excellent, personalised customer service.
Very impressed indeed.

Don’t go near Nespresso.
They used to be a premium product, with exemplary customer service.
Now there is none whatsoever. I’ve spent a total of three hours waiting to speak to a “coffee specialist” regarding a missed order.
This order was supposedly re-processed five days ago, but still no delivery.
Spoke today and was told it would be with me between 1pm and 2pm. Left note for driver (DpD🙄) who said there was no one at home and took a picture of some communal front door to a block of flats.
Need I say more?

Have also written to Nespresso because their live chat and WhatsApp links were both out of order.
Now waiting yet again in the vain hope of speaking to a human. Currently waiting over 18 minutes.
😡😡😡😡😡😡😡😡😡😡😡😡😡

I want to start with a positive!
The engineer who serviced my boiler recently, James, was superb. He also advised me that I’d been paying for two boilers instead of just one on my policy.
Sorting out the refund for this is where the fun started.
I was initially told over a month ago that it would take up to 28 days to get my refund (over £1,000) and I’m STILL waiting!
Unbelievable customer service simply trying to get back what should never have been paid in the first place.
Thankfully, after endless calls to chase this up, I spoke to another colleague today.
This was Sandra, who really seems to understand about proper customer service. Let’s hope my next review is more positive. Until then, don’t go NEAR British Gas Homecare. It’s more like “British Gas Couldn’t Care Less”.


STOP PRESS!!!

FAO Wayne: thank you for your quick reply. I’m not on Facebook or Twitter, so I hope this edited message gets to you via Trustpilot.
Sandra, who I mentioned in my original post, seems to have the matter in hand. 🤞🤞
It seems the whole sorry saga has come about because the original colleague who processed my refund on June 3rd is away and so the whole thing is stuck until she returns.
I cannot believe customers’ refunds are held in limbo while an employee is away from their desk. Does no-one take responsibility for looking after customers in their absence? I am bitterly disappointed by the shoddy way I am being treated: if there is anything you can do to clear this totally ridiculous log-jam, I would be very grateful. I look forward to hearing from you ASAP.

Excellent service.
Great discount and prompt delivery. Will definitely keep using and will recommend to everyone.

Darius is a brilliant DpD driver. He’s always professional and friendly and makes sure he rings the doorbell to ensure safe delivery of my perishable food.
Thanks, Darius.

I was very impressed with the customer service I received from my advisor, Matthew Davies.
He was friendly and professional at all times and I felt I was in good hands. Matthew tailored the product I needed to my exact needs and explained everything thoroughly.
Thank you, Matthew.