Happy Shoppers

OnBuy have a fantastic range of products at excellent prices. Always a great buying experience when I use them. Thank you.

Super fast delivery. Package in perfect condition. Fully trackable. InPost should be the industry standard for deliveries! They can’t be beaten and rarely matched. Thank you

Excellent service. Fast despatch and well packaged.

Always excellent service with InPost. Parcels arrive before schedule, in excellent condition. My absolute favourite courier. Thank you

Excellent in every way. Great range of products at brilliant prices. My order came really quickly, packaged well and tracked. Highly recommend Grape Tree.

My experience is similar to a lot on here where I placed an order in good faith of their delivery options being fulfilled, as I needed it for a function. Sadly, my order didn’t arrive when expected so I rang them. They had trouble locating my order then said as I’d emailed it had been passed to a manager, who was unavailable to speak to. I requested a full refund which they processed in a timely manner for which I am very grateful.
If they were more transparent and realistic of delivery dates, I don’t believe they’d get so many poor reviews. Personally, I love to buy from small independent businesses and never mind waiting a little longer for my purchases, as long as I know this upfront. Unfortunately, their delivery date choices are very misleading. Sadly, I never got to taste the products.

Excellent quality products. Delivery was speedy.

*Updated 21 January 2026*
Debenhams finally messaged me telling me I’d get my refunds on or before 13 January 2026. It is now 21 January 2026 and I’ve received nothing!! I contacted them again by Messenger and this is the response I received…
“ Thanks for getting in touch. After reviewing your claim, I can see that your return is now over a month old. Our warehouse team has confirmed that all items originally returned have been processed and refunded. If you are missing any refunds, we are unable to investigate this further due to the time elapsed since the return”. HOW IS THIS LEGAL? ANY DELAY IS ENTIRELY DUE TO DEBENHAMS’ INEFFICIENCY. WHERE DO I GO TO NOW?

AVOID THIS SHAM OF A COMPANY AT ALL COSTS

Like many other reviews, I wish I could leave zero stars. I had products missing from one part of my order and another product that I had to return as the quality was dreadful. Absolutely appalling customer “service”. How on earth can any retailer not have a telephone number. To contact them via social media or messenger is absolutely ludicrous. You get an AI bot called Kai, who many seem to think is a human, but then no response for days/weeks! They have to be THE WORST retailer ever when it comes to complaints and refunds. What has happened to our beloved Debenhams. It’s an absolute disgrace that Boohoo, or whoever own Debenhams now, are allowed to use the good name and reputation of this once great high street store. To say they’re trashing it is an understatement.

The website does have a huge amount of choice but beware that they won’t all come in one parcel together, but all sent out separately from DBZ partners. All products can be bought either directly from the DBZ partner or from other, more reputable retailers, often at more competitive prices.
As for the refunds… I've recently returned a product to Amazon who refund as soon as you take the item to the drop off point, my refund took literally 1 hour! I also had an issue with a NEXT order, I spoke to them by phone at 7pm on a Thursday evening and I received my missing product the following morning. Now come on Debenhams… that’s what you call “customer service”- I’m still waiting for you to resolve my issues. Maybe Debenhams management team need a team meeting and seek advice from other retailers who value their customers and treat them with respect. Debenhams management and CEO you are a disgrace.

Never will I shop from this store again!

Brilliant service from InPost, as always ✨️ Very quick delivery. Parcel is in great condition. Great updates along the way. InPost are the best! Thank you.

Very quick delivery of online order. Boots online offer multiple discounts/savings. I love the different range of products available. My only criticism is that they aren’t very well packed. I’ve had multiple orders in the past where glass candles weren’t wrapped and ended up smashed on arrival. They were brilliant at sending a replacement, however, despite my complaint about the lack of wrapping, the replacement came smashed too!

Always a great experience with InPost. So reliable 🌟 Speedy delivery 🌟 Parcels always in excellent condition 🌟 You’ve set the bar for other couriers to try to achieve, and then raised it! Thank you 😊

Website Review : Excellent 🌟 Easy to use. Very helpful suggestions. Great comparison tool. Fast to load. Everything is brilliant!

So… I placed an order and was quite quickly asked to leave a review for the website, not the product yet. So here’s my review of the website… Excellent! Really easy to use. You can complete a little questionnaire and get a number of helpful suggestions. There’s also a comparison box which is super helpful. The checkout process is easy and smooth. The offered 10% discount was uploaded automatically. Brilliant so far. I cannot wait to get my mattress topper (and free pillow) 🥰 Thanks for making the process easy 👍

Excellent choice of products in so many different categories. Always very competitive.

Excellent! Ordered on Sunday afternoon and they were delivered the next day in perfect condition (packaging as well as shoes)😊 I had minor reservations about delivery as I’ve had so much hassle with Evri in the past (lost deliveries, damaged parcels, opened parcels!) so am delighted that this delivery was successful

Brilliant service from shoezone online. Ordered a pair of trainers Sunday afternoon which were delivered Monday afternoon! Wow! 👏
The trainers are really comfortable and well made. Excellent price too.

InPost are always 5🌟 for me. Speedy delivery. Parcels always cared for and treated gently. Even better now we can send a parcel (not just through Vinted). I’ve just sent my first parcel. It is so simple and excellent pricing. 🌟🌟🌟🌟🌟

Brilliant selection of shoes in so many styles/colours/ fitting. Great value. Lovely friendly staff.

Great product range. Fantastic quality. Trustworthy company.

Excellent service, as always. Great products. Great value for money as everything is 2for1. Very fast despatch. Brilliant company