All gone to pot, find an alternative!
Been using them for 2.5 years now weekly deliveries. Over the last few months they've managed to just completely disregard customers and become a nightmare.
They have changed everything and experimented with their quite laughable delivery process which makes no sense at all now since some pen pusher has got involved. (Should actually listen to their employees doing the work) I believe this has been ongoing but it's just reached my area. They come when they want basically and the poor drivers are left to deal with the fallout from us customers.
Tracking is pointless. No alternatives are offered to companies who NEED deliveries at certain times and days such as those serving fresh food and allocated staff times for deliveries.
Make a complaint and raise a claim if you get damaged food, wrong orders etc they just reject it. "Denied - Uplift not returned" was the last message. Drivers knew nothing about this. Emailed several times you're lucky if you get a reply. Never once met a sales rep, if it wasn't for the drivers who deliver id have sacked these off long ago and found an alternative. 30 - 50k a year and it means nothing to them. I am now seeking alternative suppliers, hope they start to listen to their employees who know how to do their job. Maybe throw in a touch of customer service by putting your sales rep to work too. 2.5 years and never met or heard from them. Think I got a box of chocolates once (not given personally) passed to the driver to give us.
Look for an alternative if I were you these are on mission to make more money and in the process sacrifice customer relations and service. I've only given two stars because the drivers are excellent and most in store staff are very helpful. As a company they get zero.
