Zen_Central

I reported an in-warranty fault with our washing machine 6 weeks ago. We are still without a working machine despite three engineer visits. I called Hisense three days ago to escalate the issue to “senior managers” with a view to replace the washing machine and was told I would receive a call back within 24 hours with the outcome. Still no callback so had to call them again today to be told that a replacement unit was refused!!! I now have no option but to swallow the cost of a buying a new washing machine to replace my Hisense one that is in warranty. Needless to say I will never be investing in another Hisense product and I will also be taking it to Trading Standards for them to resolve. Hisense warranty’s aren’t worth the paper they are written on!

Alarm bells rang when I didn’t receive any policy documents (hard copy or email) when I took out the policy and looking at the other reviews this appears to be the norm. I had to request my first assistance today and was shocked to be told that they don’t even attempt any kind of roadside repair (apart from a jump start or tyre change). I advised that the car felt like it may have run out of fuel (despite the display showing 50 miles of fuel left). I was told they could tow me to a local mechanic (not ideal as I don’t want to have to pay a garage to tell me I need fuel) or they could tow me to a petrol station but if refuelling didn’t fix the problem there would be a £125 (minimum) charge to then tow to a garage or back home!! 🤬 MY ADVICE…… STICK WITH THE AA!

Quite literally the worst bouquet of flowers I have ever received!
Out of the S,M or L options I chose Large (wife's birthday). The flowers arrived on time but were the size and look of a £5 bunch from a garage forecourt. If the bouquet was any smaller it wouldn't have looked out of place as a Boutonniere.
There was also no arrangement of the flowers, just literally thrown together and put in a box without any form of water retainer.
I certainly wont be ordering through this company again.

Placed an urgent order via your website 8 days ago as items were needed for a holiday this week. Item was showing in stock and next day dispatch was promised. NO contact from you since then! You are not answering the phone. No instant chat available on your website and I have had no response to numerous emails sent! I appreciate that you may be busy but this lack of customer service is completely unacceptable!! Order cancellation request has now been submitted via your website.

UPDATE 25/08:
Interesting how the only way I get a response from this company is by leaving a negative review on a third party website! And all I get is a request for further information so that they can "locate my order" (even though my name is clearly visible in this review!). Yet another example of not taking ownership or any responsibility of the problem by this company. And have I received any kind of apology? NO!! Listen to the reviews your customers are leaving you. You may be riding the current wave of the popularity of staycations but once things calm down and people revert back to international travel all you will be left with is a bunch of negative reviews regarding your poor service. You need to make change now or you will not survive the current climate. Don't be a victim of your current success!

UTTERLY USELESS!! DON'T ORDER IF YOU NEED DELIVERY WITHIN A SPECIFIC TIME FRAME. Gave a weeks notice as Friday delivery was required. Received a call on Thursday afternoon to say delivery had been postponed until Monday! It is now Monday afternoon, repeatedly tried to call them to ask for an approx delivery time and all I got was a message saying "this phone is switched off" (01273 512201). UPDATE: Now 8pm on Monday and still NO delivery and NO contact from Travis Perkins (Newhaven). I appreciate we are still experiencing the effects of the Covid lockdown but this company is local and uses its own drivers. No excuses for failing to deliver on two separate days.

AVOID AT ALL COSTS. EVEN AVOID SELLERS THAT USE THIS EXCUSE OF A COMPANY! ONLY HALF THE DELIVERY ARRIVED AND THAT WAS LATE! CUSTOMER SERVICE IS NON-EXISTENT. NO PHONE NUMBER AND EMAIL ADDRESS BOUNCES BACK. DRIVER DIDNT SPEAK A SINGLE WORD OF ENGLISH.

Outback BBQ shown as in stock on website (and still does now a week after ordering) but when I called to ask why the item hadnt been received after ordering 7 days ago (delivery should be 2 days as per the website) I was advised that they had run out of stock and would not be ordering any more this season!! Useless company!

I read all the poor reviews (and 90% of them are bad) but I thought I would give them a try as they were so much cheaper than the competition. I was sending four large boxes at a cost of £25 per box so there was still a lot of money involved. I booked via Parcel Monkey which you need to do if you don’t have an account with DX Freight (is anyone stupid enough to actually open an account with this company?).

The first problem was when the driver arrived to collect the four boxes and only had paperwork for three of them so he refused to take the fourth package and left. After I spent 40 minutes on the phone to the DX customer service line (01902 389109) they finally got hold of the driver and told him to accept the package. But then the driver refused to return even though he was still only five miles away from us so it was then up to me to haul the huge box into the back of my car and track down the driver to give him the package which I thankfully did.

After this very rocky start I prepared myself for the worst!

At the end of the following day I received emails from two very unhappy customers who had taken the day off work to wait in for their items and guess what.... nothing had arrived!

The following morning I spent a further 45 minutes on the phone to DX customer services and was advised that two of the four packages had both independently been misrouted to the wrong depots and where back out for delivery that day.

So, out of four packages only two arrived on time. In addition I spent over an hour on the phone and had to take time out of my day to transport one of the package part of the journey myself.

The moral of the story, and as the VW Golf advert says, "You get what you pay for in life!"

What DX Freight didn’t realise is that I own four mail order companies with a combined annual turnover in excess of £2m, guess who won’t be getting any more business from me!