I became a member of 24/7 Rescue in…
I became a member of 24/7 Rescue in December and recently had several issues with my boiler and bathroom electrics. Unfortunately, my experience has been disappointing.
Regarding my boiler, an engineer visited three separate times but was unable to fix the problem. On each visit, he repeatedly recommended replacing the boiler rather than repairing it, without providing a clear solution. After the third visit, the issue was still unresolved and I was again advised to get a new boiler.
Separately, I reported two bathroom lights not working. The electrician who attended said the transformer had failed and suggested I needed an upgrade. He also mentioned he could do the work privately, as it apparently wasn’t covered by 24/7 Rescue.
Overall, I feel the service focused more on recommending replacements or upgrades rather than resolving the faults I reported. Based on my experience, I would advise others to be cautious and make sure they clearly understand what is and isn’t covered before relying on this service.
