Ches Hilson

On good side: they found me a policy
On bad side: their admin systems are badly structured, and I had to fight to obtain a copy and proof of the policy. I called and spoke to nice helpful people, but their admin system did not enable them to send policy docs. I fought for 10 days before I could get policy confirmation.
THEIR ONLY POSITIVE: the employees are really nice, and helpful. Hashini did her best, but wonderful LUCY sorted it out in seconds and sent me the required email.
When you phone for customer support you can end up in some other dept which cannot help, despite being willing.

There are many surveyors, unknown to you, offering their services, and you have no idea if they are any good. I am lucky to have chosen Morguard! It was a middle price, but the surveyor was extremely thorough! I felt really confident about the purchase. He obviously really understands structures, and loves his job. And when I had a question about something he patiently explained logically why it was okay. It was a good choice.

This was only a small order, but you displayed a good range of high quality products which made choosing fast. And finishing off the payment bit was extremely fast. I always come back to you.

The quality of the product was extremely good, and it arrived like lightening, the day after ordering. What more could you ask for?

Very helpful people, and decent quality products

This is a follow up to my review where I wrote that the people were extremely nice, and the matresses good quality. But I would like to add, that after 6 or 8 months with their latex mattress, I cannot remember sleeping this well before. What is difference from my spring mattress with valleys! Also although the plastic foam mattresses are cheaper, they don't have the same elastic bounce of natural rubber which keeps you floating. Honestly, if you do not sleep well, you must try these!

There are two aspects to buying anything. Firstly, the mattress was REALLY comfortable, well designed for comfort, and compared to other latex mattresses I have viewed, this one was constructed much more solidly. And made in UK.

Secondly, all the people we have dealt with in the company were really nice, and really helpful. What more could you ask for?

Once you get used to the site, it is very efficient. Though the site can be a bit laborious.

We have known Callebaut chocolate for many years through my Belgian wife. I was nicely surprised to find I could buy it over the internet, and the description was very professional and precise. So when we received it, it was exactly as we had hoped - delicious! Not bitter, strong chocolate taste, not too sweet. perfect.