Disappointing
Ordered a pair of Nike specs, really poorly glazed, within an hour of receipt they were packaged for return (to be fair they handled this well).
Second, while the company has a .co.uk website, the tracking showed the glasses came from Milan to Frankfurt to UK and took almost 3 weeks.
Third despite me receiving a refund they continue to bombard me with requests for feedback - 3 so far.
Overall a disappointing experience, I did what I should have done in the first place and went to my local optician who delivered inside a week for £10 less.
EDIT: the company contacted me after the review and asked me to clarify my review. I therefore state as follows:
1. The quality of the product was poor and I had no second thoughts about returning it.
2. The customer service element was fine, and messages were always responded quickly.
3. The company clarified that the lenses are processed in Italy and Hong Kong. Up to them, however if I had known that I would not have bought to start with as there are plenty of UK suppliers.
I therefore think 3* is fair overall.
May 24, 2024
Unprompted review