United Kingdom
Review of Certas Energy
Very happy. I order and they deliver without fuss. I'd not know they had been apart from the delivery note. All the staff I have spoken to are friendly and helpful.
Reply from Certas Energy
Hello Stanley,
Thank you for taking the time to leave your 5-star review. It’s great to hear you are happy with our service.
With kind regards
Sam
Review of TUI
You sent Gatwick tickets but didn’t say which terminal. I think many folk buy flights based on cost so a huge disappointment to have to pay to book two seats together.
Reply from TUI
Hello Stanley,
Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.
We're sorry for any confusion caused regarding your terminal information. This can be found online by logging into the Manage My Booking section on our website, and it will also be clearly displayed when you check in.
We understand your frustration about seat selection — many customers do choose flights based on cost, and while seat selection is optional it is considered an upgrade. We appreciate that sitting together can be an important part of your journey.
Your feedback has been noted, and we’ll ensure it’s passed on to the relevant teams as we continue to review and improve our booking experience.
Thank you for choosing TUI, and we can’t wait to take you away on your next adventure. If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind Regards and Many Thanks,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
Review of Heatingoil.co.uk
Reply from Heatingoil.co.uk
Hello Stanley.
Thank you for taking the time to leave this lovely review. It’s great to hear you are happy with our service.
With kind regards,
Jo
Review of Heatingoil.co.uk
I get marketing emails. I have used this company and would be happy to continue doing so but when I ask for a quote, I am told they do not deliver to my area!
So, understandably, I am frustrated and wonder why they bother contacting me if they wouldn’t fulfill an order! This makes me think they are totally disorganised.
Reply from Heatingoil.co.uk
Good afternoon.
I’m so sorry to hear this, please accept our sincere apologies.
I’d like to investigate this further; please could you send your full address and postcode to our Customer Relations Team at Customer.relations@certasenergy.co.uk
With kind regards,
Certas Energy
Review of Currys
I haven’t got it yet. The email advising delivery hasn’t arrived. The delivery number is refused by your tracker system. The chat line just isn’t able to cope with my query. It’s really difficult to use too!
Reply from Currys
Hi Stanley, We’re so sorry to learn of the poor service received regarding your recent delivery, this is certainly not the level of service we aim to provide our customers. If you still require assistance with this, please contact us at contactsocial@currys.co.uk and include a copy of your review, quoting the reference CUR21800. Please also advise your name, address (inc. postcode), '74' delivery reference and contact details. Once in receipt of the requested information, we'll be much better placed to be able to offer further support and advice.
Please note, due to current processing times, email responses may take a little longer than usual. However, please be assured your email shall be answered as soon as possible
Rich
Review of Heatingoil.co.uk
Good driver who was careful getting the pipe into the tank and made the delivery quiet and efficient. I over estimated the amount to fill and the driver put in as much as he could while allowing for expansion and explained how the accounting would accommodate this which is really useful.
It would be good to have a call or text the day before delivery so I could be sure all was ready, but that aside I was very pleased. Thanks.
Reply from Heatingoil.co.uk
Good Morning - Thank you for your feedback.
Kind Regard HeatingOil.co.uk
Review of Canterbury
Review of PlumbNation
It was a good price but had to be delivered in two parts as one item was out of stock -this was not mentioned at time of ordering so in all took over two weeks to arrive. Not good as it was needed to finish a building project. Getting hold of anyone was almost impossible - the all too often 'all our agents are busy'. With a bit more interaction via email or phone it would improve this shopping experience a lot.
