Caroline N-s

Mark gives helpful and knowledgeable advice and the wines never disappoint

I ordered a box of 9 mixed cocktails as a birthday gift for my sister’s birthday. When the box was delivered whilst my sister was out it was left as requested in a safe place.
Unfortunately when she picked it up the box was damp, and damaged. Upon opening it it was clear that one cocktail had broken and the contents leaked over the others damaging their labels.
I contacted the NIO customer services and they have been outstanding in their rapid response and replacement of the affected cocktail.
I cannot praise them highly enough for their efficiency and positive service.
I highly recommend them.

Mark, my Laithwaites agent, is knowledgeable and able to provide informed guidance of the wines available. The choice of wines is always of a premium quality and offered at a competitive price.

Very helpful and friendly consultant and excellent service. Wine is always of a high quality and a wide selection to choose from.

The plant arrived as promised and in good packaging. Upon opening the package the rose leaves had black spot and the two almost bursting buds looked diseased. I was disappointed as Harkness has a good reputation. The very young shoots appear unaffected so am treating them in the hope the plant will survive

Quality of plants received is excellent accompanied by helpful planting guide.
Customer services answers query in depth and we’re very proficient

Plants arrived on time and in good condition.

Good customer service and well informed staff. I didn’t feel pressured to make a decision on the spot which encouraged me to buy from Bensons rather than a competitor

Bought this as a gift and it was delivered punctually and was very much appreciated. Very fresh and delicious.

Easy to show the relevant items around the property for removals

Good service delivered promptly and order as requested.

Prompt service arrived on time and keeping social distancing

Generally excellent recipes and food quality. There have been some hiccups during Covid with some vegetables not being so fresh, and missing ingredients or even wrong recipe for ingredients or vice versa.
We have not complained about this during this time but do hope we get back to the usually excellent service.

Great service thank you .