Simon

We had an awful experience with KC Cabins Solutions Ltd. They demolished our boundary fence and damaged our property while delivering a cabin for their client. Despite repeated assurances (both verbal and in writing) that they would reinstate the fence at their own cost, they later refused and even tried to charge us for repairs to damage they themselves caused!

We literally had to escalate the dispute in small claims court, where the judge predictably ruled in our favour.

The whole process caused months of stress, security issues, and financial loss. In our experience, they were unreliable, professionally negligent, manipulative, misleading, and unwilling to take responsibility for the damage they caused. The fact that we had to win a court judgment (to the tune of several thousand pounds) just to get them to do the right thing says it all!

I would strongly advise avoiding this company.

WARNING!

If one of the main purposes of a surveyor is to give you peace of mind that the house you are purchasing doesn't have any major faults - this surveyor WILL NOT give you that peace of mind.

Our situation, generally, was a long-term leak that was not discovered by the surveyor that was behind a bath panel. A bath panel by the way that you can simply take off with your fingers it fits so loosely against the bath. For an over £1000 survey the surveyor did not even bother to look behind this bath panel. Does this shout value for money to you? This is required in the RICS guidelines in which they are allegedly qualified.

On top of this, the required fix was actually fairly minor, I suspect they would have easily been able to pay to resolve this issue and still make a tidy profit on the survey.

Did the surveyor admit their mistake? Nope! They will point to generalities and catch all suggestions such as 'Check all grouting, seals, plumbing'. Well, what are we paying over £1000 for if not for YOU to check that these things are all in good working order? Who's to say a layman would even know if these were defective or not? Find the issues and then document them in the report -- this is the point of hiring a surveyor!

In conclusion, in my view, this company is dangerously incompetent. I think you are likely to get an inferior and incompetent survey of your house, and if and when it goes wrong, they will argue that any generalised statement means they are free of blame.

I suppose adding 'Make sure to check everything in the house' would be a reasonable get-out-of-jail-free card to these people if it were added to the end of their report.

I made the foolish error of thinking that because I was paying more for the surveyor I was going to get a better quality service.

Optimale is a very useful service with a wide range of medicines and very knowledgeable doctors. If you want to optimize your hormones I think they are the best option.

Absolutely worthless.

Can't reschedule redelivery. Phone line doesn't even allow you to talk to a human, and to see delivery estimates you need an app and to agree to some contract or other.

My exposure to UPS is literally this one package, and I can already say it's the worst logistics company I've ever dealt with.

Terrible. The WiFi doesn't work, the journey said there was no stops (but there was), for some reason it was freezing even though I closed the air conditioning ports and the bus was late, although not by much

Overall issue-less experience. A wider range of parts to choose from than other suppliers I typically use.

Likely to become the first people I go to in the future.

Typically, in an effective company, when you are trying to purchase a service - they will do everything in their power to make it as easy as possible. Talk Mobile however, makes it the most difficult and laborious process possible - I must have spent roughly 10-20 hours over 2 weeks trying to get a monthly sim (and on EVERY SINGLE occasion my emails were literally ignored), getting passed around back and forth between departments. It is a complete joke that a company this diabolically incompetent can continue to exist and presumably, turn a profit. It is definitively the worst company I have personally dealt with.

[censored]

It should come as no surprise that a company who's service is this abysmal tries [censored]

It's unfortunate that a company this shambolic and [censored] is allowed to continue operation.

Atrocious. Complete scam artists. If I was to go in depth to reveal the level of utter disappointment firebrand is, it would take me hundreds of pages. I will give a brief overview of some of the main reasons firebrand training is a poor decision if you want IT training.

1) Fundamentally the concept is flawed. Their USP is 'accelerated training' but this translates to having 12 hour lectures every day. This is not conducive to good learning - most people will learn by doing the thing they are trying to learn. Being talked at for 12 hours just does not work, studies have shown this time and time again. I can't say, after the training I have done, that I learned anything more than what I would have in a traditional environment in the same amount of time - that is to say, I have now less understanding than i would have had, had I gone to a traditional training provider.

2) Their marketing materials are dodgy, and in some ways are outright lies (and to me should be illegal). When you join, they give you a really juvenile questionnaire, that ostensibly is meant to judge what 'kind of learner you are'. I know that I am a hands on learner - i prefer to do things in order to learn them (not simply be told how to do them), however, everyone who took this questionnaire was suspiciously heavily weighted towards 'audio' based learning (convenient, as their teaching method is talking at you for 12 hours because there is no time for practical work). So this is basically a confidence trick to make you think that you're getting the teaching style that is appropriate for you. However - more importantly - and I will put this in caps so it is crystal clear - IF YOU ARE AN APPRENTICE, YOU DO NOT GET THE QUALIFICATIONS THEY PROMISE. On their website you will see it plastered everywhere that you will gain the qualifications if you take a course which has one. However, this is not true for apprentices for some arbitrary reason - however, do you think they mention this ANYWHERE? Do you think anyone knew this before signing a contract with Firebrand? Of course not! A complete scam!

3) Their communication is pitiful. It's difficult for me to put into words the level of incompetence of firebrand in the communication department. It is almost comical how poor it is - on one occasion, they sent us a training date, only for us to arrive after an almost 2 hour journey on this date to be told that they cancelled it - and didn't bother to inform us. Great! Not only that it took us several months just to get the dates in order because they were just completely unclear as to when the training will take place. Their course identifications were wrong, which led to MORE communication issues. This isn't to say you don't get a lot of emails however, in fact, you get so many your eyes begin to glaze over when you receive another. Really, this is only the beginning of frustration you will face dealing with Firebrand.

4) You're just a paycheck to them. Whilst I was there Ofsted was doing an inspection so they take all Apprentices aside into a room and basically threatened us into telling ofsted that everything was okay. I'm not joking, the lady was shouting, quite threateningly, that she could "stop our money" if we didn't tell ofsted that everything was okay. (Although she couldn't stop our money, so I'm not sure what she was talking about).

This only scratches the surface of how bad firebrand is. And trust me when I say these words don't come close to expressing the level of disappointment I have after training with firebrand. It is easily the worst career decision I have ever made.

However, I should mention that I have decided to remain in the process of completing my apprenticeship, so these views are preliminary for now (I have completed 3 of the 5 sets of training). I will of course update this review if my sentiment changes, if not, it shall remain as is.