Daniel

Selling my flat has been far more complex than it should have been, with legal issues, delays, and complications that would have derailed a less capable estate agent. Throughout it all, the team remained professional, responsive, and pragmatic. Particular credit to Will and Karen.

Communication was generally very good — particularly when things became difficult — and they were proactive in chasing solicitors, keeping the chain together, and managing buyer expectations during what could easily have collapsed the sale. Their experience really showed when problems arose, and I always felt they were working hard to protect my position rather than simply pushing for a quick deal.

The process itself was stressful and protracted (through no fault of theirs), and given the challenges involved, I don’t believe many agents would have handled it better.

If you’re selling a property with complications rather than a straightforward transaction, I’d have confidence in recommending them.

Bought two candles in a Black Friday sale and absolutely delighted - fill the room with understated fragrance and are obviously high quality products. Have recommended to friends and will be purchasing more for Christmas presents.

Utterly useless. Engineer finally turned up on the third booking, having taken time off work. Then the “network” was down so smart meter couldn’t connect. Then apparently have to wait a week for an email instruction on how to reset…

Sent the wrong size - there is no returns set up despite this company being mainly online sales - so a faff to then package up and send back via post - with the associated cost - which is apparently refunded by a voucher. Not great.

Quick, super easy way to get rid of unwanted junk!

My EVE mattress was collected today, but the care taken by the collection agent was horrendous. I live in a second floor apartment, the collection crew turned up, were shown to be bedroom where one attempted to drag the mattress from the bed, smashing it into a bed side light. I offered to help and asked if a cover was available to protect it and was told it was downstairs (outside). I helped to lift the mattress to the front door and then watched the two individuals lift it over the safety rail and hurl it down the stairs, rather than carry it. They then put the cover on, after it been thrown down two flights of stairs to the ground floor.

I therefore am not confident it will be in the excellent condition it was in when it left my apartment!

Perhaps the lack of care was due to guaranteed collection and return of the Eve Mattress as per the company sleep trial.