poor support
I have had a pets best policy for only a few months and when my sweet kitty needed surgery I tried to connect with them to make sure it was covered. I’ve tried chatting, leaving them email messages, and tried calling and have not once spoken to a real person for help. It is interfering with my ability to make big decisions about my animal that I care for. Very frustrating. I will keep trying, but I will be cancelling soon if I can’t speak to someone.
Reply from Pets Best Pet Health Insurance
Hi Caroline, thanks for sharing your thoughts as they are important to us. We regret to learn that there has been difficulty speaking with us. We recommend you check our hours noted below, as we assure you that our Agents are available during those time frames, and usually it’s not a long wait to speak or chat with an Agent. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another available option is to chat with an agent by logging into our website and clicking on the blue chat icon. Our chat hours are Monday through Friday from 7:00 a.m. to 6:00 p.m. MT and Saturday from 7:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of assistance and hope you have a good day. –AS
