This was supposed to be my first order, but will be my last for sure
This was supposed to be my first order, and I was excited to get a nice variety of produce. However, my Saturday delivery was a NO SHOW. I got an email that there was a shipping delay. Tried to contact customer service BUT THERE IS NO CUSTOMER SERVICE, just an email into the void. OK, box is scheduled for Sunday. WHOOPS, the sunday box was a NO SHOW. I got an email that there was a shipping delay, with a tracking number. Clicked the tracking number, WHOOPS there is no record of my order. You would think I could contact customer service, but remember THERE IS NO CUSTOMER SERVICE. No reply to my emails. No food . CREDIT CARD FRAUD?
Edited to update:
The power of reporting to one's credit card! just got a full refund of my money. Relieved to not be paying for nothing, sad I have no produce for the week.
Reply from Misfits Market
We were excited to send our box to you and we're just as disappointed that this order was delayed with the third-party shipping partner. Our Customer Success team works to respond to all inquiries in the order received. We currently do not provide phone support but our team is capable of assisting via email and chat. The Customer Success agent you worked with was thankful for the opportunity to follow up with you and refund you for this order. We did appreciate you reaching back out to let us know your order was received after this.
Thank you for your feedback and for giving us a try. We hope that you will consider rejoining us in the future and if you have any questions, just let us know at https://www.misfitsmarket.com/contact-us.
