Absolute Rip Off
We bought a cctv system in July, after 7 months this really cheap looking set top box broke down. I contacted Debenhams to return or replace the faulty item sand was fairly rudely told that they buy from third parties and it is their terms and conditions. They are only covered for 6 months unless I can show them the 12 month warranty advertised. Conveniently, they "forgot" to put my paperwork in the box and I foolishly thought my proof of purchase was enough. Item and customer service is appalling and these people are NOT Debenhams, but rather Boohoo masquerading as them and trading fon their previous good name. To add insult to injury they then asked for my feedback on my experience!! Please do not trust this company, they will rip you off.
February 14, 2025
Unprompted review