JY

Klarna has been holding my refund for 14 days. Customer support is unhelpful, repeatedly asking me to send a bank account screenshot. I paid with a Klarna card—so how is my bank account even relevant?

They set a low price but failed to mention on the page that production would take 44 days to arrive. I requested a refund, but it has not been received after a week. I don’t recommend this service.

I quickly found a piano practice room in Dresden—thank you so much!

Great Service and great price!!

Very slow and expensive. In order to charge the customer more, they include the weight of the boxes — which would normally be discarded when consolidating shipments — into the shipping cost. Even if the box weighs only 0.3 pounds (not even half a pound), the customer still has to pay for a full extra pound. Despite ongoing communication, they refuse to remove the boxes before weighing.

After some weeks of negotiation, finally they agree to change. But the progression is super exhausting.

They used to be good, but for weeks now, I’ve paid for a gift card that doesn’t work. I’ve contacted them many times to fix it, but they just keep making excuses and still haven’t resolved the issue. Fortunately, I only put €10 on it. Still, I won’t be coming back after this month—this feels like a scam.

Avoid this company. They take your money quickly but provide no service. They don’t respond, refuse to pay, and take no responsibility. I’m stuck in a two-year contract with them. I will never go back!

This is a pure scam site! You won’t get info over your package! You will also never get any refund if you make request! Thank God that I lock my card all the time! So that they can’t swipe successfully that 49€!

They haven’t replied to my refund request for two weeks! They renewed a subscription for a product without informing me or even asking for my consent. I’m not comfortable with this at all! There is no customer support! They used to be good with respect to customers, and their customer support was always reachable. However, after this experience, I will never use them again! I’m ready to uninstall my Norton software from all my devices!

After giving the order number: AP1571682450, also no response! As of now, I've already cancelled all Norton services!!!

Update: Jan. 29, refund has been issued, but I have no longer trust on you. I have cancelled all service.

I've sold more than 20 old clothes there. I met one scam, but Vinted returned money to me without asking. I have good experience so far!

Cancelling seat reservation last minute at least 3 times for me, bad customer support. No respect to customer rights.

Before placing my order, I sent numerous emails to confirm how to use the coupon, and customer service confirmed. However, after placing the order, I found out the coupon couldn’t be used. Other customer service agents told me it was because I didn't follow the rules. They won't compensate for the incorrect information provided by their customer support earlier. The coupon's instructions were vague, with two different dates for use, and they could twist it in any way. This is my last time using this site!

Update: January 2, 2025
After posting several reviews about the situation online, they finally responded to the issue and compensated me with 3,000 yen.

I don't know what's wrong with the staff at the gate. They're incredibly rude, impolite, and unfriendly, just as other reviews have mentioned. If I had only encountered these Polish people, I would have thought that this is typical of Polish behavior. If the personal item is only allowed to be 2KG, perhaps you could include that information on the ticket? I know hand luggage is limited to 8KG, and after I removed items to fit into my personal item (with dimensions all within limits), they started criticizing the weight of my personal item. I've been flying frequently with Ryanair and many other budget airlines and have never had issues with the weight of a personal item before.

They have no customer support anywhere online. If there's any problem? Don't expect them to do anything. Eat your own lose!

How is that possible you ignore my request of the specific delivery date, and send my package to my neighbor at your convenience? Do you know how to write the word “respect”

Great customer support! The best way to get stuff from Japan to Germany! The shipping cost is way cheaper than many other providers.

So far I have very good experience with Penny Mobile. Smooth progression in app, great customer support! Good wifi connection!

I have sold 4 items there, and I have bought one item there so far. Everything goes smoothly, getting paid fast, also getting what I've bought fast. I placed the order on July 30th, and got my item on August 3rd. The second hand item I've got almost brand new in a very good condition. I'm happy there.

I ordered one month plan, and I didn't know it's automatically set as "auto renew", as in my knowledge, I was just ordering "one month" of the service. They took money directly from my Paypal without my authorization, also it's impossible for the system to change the payment method - you have to delete the account, or pay another new subscription. They won't offer refund for the auto payment that I have completely no knowledge beforehand with. I feel extremely uncomfortable with this. What kind of company is that? Not allowing customer to change payment method? What is the idea to keep customer's payment data in your system? As a company you can also choose to make it more convenient, flexible, and being more transparent to customers for more in the future; but you choose to be stubborn. There're many of your competitors in the market. What chance with you in the future? You get only one chance most of the time with each customers! Your connecting speed is also not the fastest! I will not back again, because I don't feel comfortable!!!

Update: August 22nd, I deleted the whole NordVPN from my computer, for months when I had it, my computer was all of a sudden going very slow; after deleting it, everything went fast......God knows what they have put in the software? Suspicious!!!

The have plenty excuses not to pay, also customer support is unprofessional. I have to spent a lot of time to find the right person to deal with my claim.