BR

Brad

United States

Reviews

Review of GoFundMe

Rated 2 out of 5 stars

why cant you talk to a representative on the phone?

The robot service chat was not helpful but i went on a live chat. That person was very polite but unable/unwilling to speak to me via phone so that i could be lead through the process to access/transfer funds. Instead i had to maneuver through multiple windows online and 1 1/2 hours later no success. Go fund me needs to work on a better way to let people access their funds. This was too frustrating and i will not do this again.

December 10, 2024
Unprompted review

Reply from GoFundMe

Thank you for taking the time to provide feedback, Brad. We're very sorry to hear about the difficulties you encountered while using our platform. We're constantly looking for new ways to support our customers, and phone support is something we hope to implement. If you need any further help with your account, please don't hesitate to reach out to us at trustpilot@gofundme.com

Review of Extra Value Checks

Review of Vintage Woodworks

Rated 2 out of 5 stars

Took forever to receive order

The intake process was a snap, polite responsive women who helped with product info and quick ordering. However the manufacturing , shipping and delivery were unacceptably slow and painful. Major problems actually getting my order. Not sure I could ever trust them again. The railings and balusters were not fine enough to override the horrible delivery issues.

October 24, 2018
Unprompted review

Reply from Vintage Woodworks

Hi Brad,

So sorry to hear you are disappointed. Yes, you are correct that we ran late getting your order shipped.

A critical piece of equipment was out of production for 10 days while we waited for parts from out-of-state. Unfortunately, some of the items on your order were directly impacted by this delay. This is the first time we have experienced a delay of this magnitude due to equipment problems.

This affected a number of orders placed before yours, so part of your order was shipped approximately 2 weeks late. Hopefully, you were notified as soon as we became aware of the delay, as that is our firm procedure whenever an order is late.

We always try to accurately forecast when an order will ship, as we know that is important to our customers. Our sincere apologies that a portion of your order ran far too late. Thanks for understanding.

The Folks at Vintage Woodworks