Graham Dench

I purchased a Parker Brand petrol engine strimmer/brushcutter on 21.11.23; in early November 2025 the machine failed. In attempting to find the original 'paperwork' I eventually had to email the company direct on 9.12.25 who advised me of the date of purchase (as above) 18 days beyond the expiry date of the warranty. They made it clear over a lengthy period of email correspondence that they were neither prepared to accept my word as to the date of failure of the machine and would not be prepared to be flexible over the 18 days mentioned above. Instead of making a goodwill gesture to me in this case, they repeatedly offered me a repair package of £100 plus - this for a machine originally costing me around £80 ??!! Also relevant to this case was the fact that the machine had only had a small amount of use, and I have now been advised that it is effectively beyond repair.
I resent having to give one star to this company for selling me a poor quality machine and failing to exercise any flexibility in dealing with any repair/replacement. I certainly would not recommend dealing with this company.

On time, friendly courier who lifted a heavy box into my hall for me.

Good and efficient service. I was kept well-informed and given good advice

As a consequence of my car failing its MOT because of two damaged tyres, the Lincoln branch of Mr Tyre fitted my tyres without prior appointment enabling me to have my car retested straight away. Thanks Guys

Delvery bang on time. Cheerful, friendly and helpful driver.

Excellent, user-friendly website allowed me to follow the price variations from day to day; as a consequence I was able to get a favourable price further reduced (slightly) by the end-of-day price promise. Above all, I managed to get a better price than that offered by other suppliers.

Courteous and efficient service from friendly staff. I had expected a slightly more generous PX allowance on my old car hence the four-star rating.

Excellent quality, good prices and prompt and efficient service.