egm

Customer service surprisingly good. EV plugged in but Octopus app said NO. Phoned and agent advised removing device from app and "Onboard" again. Unfortunately timing coincided with a glitch at Octopus end, which prevented onboarding. 2nd phone call revealed this. Advised they were working on it 🤞Sure enough a few hours later they fixed it and I was able to "Onboard" and it all works again.🎉Both agents were polite and professional - so thank you both.

“Exemplary” is not a word I often use in this day & age, but it is appropriate in respect of Scan Computers. From initial enquiries to delivery of the completed 3XS PC, they were flawless. Attention to detail is remarkable, from communication updates, the video of the completed build, the internal anti-static bubble wrap, the accompanying documentation, to the flash drive, (for Windows recovery and diagnostic tools) - velcro attached to the PSU. A premium product at a competitive price. The PC is very quiet and fast. Highlight for me is the quality and practicality of the Fractal Design Meshify 3 case, leagues ahead of any previous case I have owned. Very pleased with Scan. Thanks.

October 2021, I buy a perpetual licence. December 2025 it is no longer supported. So it is perpetual until it is not. Buy an annual subscription with 50% off for life, but every year we will increase the price and in a few years time you will be paying 100% of the current price. Great - I am going with EaseUS ToDo Backup. Goodby Macrium.

Premitel switched my home phone line from EE on the due date with no fuss. We retained our existing number and used our existing cordless phones with only the addition of an analogue adapter supplied by Premitel at a reasonable price. Call quality is excellent and the included services such as a mobile app and web app, together with a free trial for 30 days, are very useful. The level of service (thanks Stephen) is flawless,and provision of a home phone service with 200 included minutes for £6pm is more than competitive.
I highly recommend Premitel – they provide a service & communication that one would like to see & may expect, but rarely find these days. It just works, thank you.

I was going to sit down and do a very detailed review of our home delivery which almost did not happen. However, a pleasant agency driver (he received a telephone call that morning asking him to fill-in), turned up 2.5 hours after our advised latest time of arrival with our delivery.

Having looked at the other 76% of One star reviews on Trustpilot, I don’t think my detailed review would add anything to the mix, so I will not waste too much time.

After sitting around all afternoon, making 2 phone calls to customer service (in South Africa? they had no idea what was happening or even knew how Morrison’s 4 hour slot works), we had given up on receiving our order.

In our order update email - many things puzzled us about our delivery (between 1.58 and 2.58pm) and substitutes (there were many) but I will highlight one-in-particular. In our £200+ order we ordered 8 bottles of Mud House Sauvignon Blanc (it was on offer). This email advised us that 1 bottle was unavailable. The other 7 bottles were substituted. Why were all 8 bottles not substituted? Unless the store did not have 8 bottles of anything in stock?!
The CEO has been in office nearly 2 years. Morrisons is reported to be struggling financially and laid off thousands of staff. IT SHOWS.

I have had an account for years. Wanted to open a new Joint account with my wife. Can't do that unless she has her own current account. Go all through the opening procedure and her new account refused. She has a first class credit history. Result - no joint account - will have to go elsewhere. Baffling

Been using most services for several months and very happy. Suspended ISA transfers, slow or no response to Chats, indicate lack of resources. Short sighted - possibly?

Been using Gixen for about a year free & paid. Probably 30-40 auction times. I have used other auction snipers and this is probably the best. It works as it should and has never let me down. Great value subscription. Safe & sound. Highly recommended.

First Mr B in step with NU, RBS & ANP. Then acquired by Clydesdale & Yorkshire and soon to be Nationwide. They already appear to have many legacy issues with systems not talking to each other. Different addresses & forms for Stock Exchange ISA transfers – Clydebank and Cash ISA transfers – Sunderland. Some transfers can be done online, others need forms completed & posted.
Tried to get a simple issue sorted today – Live chat unbelievably bad. I asked for a human but think it was a bot. He asked what he could help with, when, I had already typed out what I wanted. He said he could not help & to contact the sales team. Between his responses, I almost fell asleep. It was a joke - more dream sleep than live chat.
20 minutes on the phone being told “lines are busy”, I gave up. I wonder why they are busy – must be the deceased chat line.
We have been with Virgin many years and sometimes it goes smoothly and you forget how infuriating they can be.
Now Nationwide are going to have a go. I wish them good luck, but can't help feeling it will end in tears – the poor customer’s tears.

Just received an email from EDF saying “Great news! Your energy account has been upgraded” - Lucky me – it is the 13th of the month.

It says the following – all of which basic security suggests you do not do – like click on an email to change your password.

Apparently, it is all legitimate, but I have spent 30 minutes + trying to prove it is not a scam email – I still will not click on their Link.

It seems they are having to sort out a mess caused by an internal system change. No doubt we will all have to obey at some time & safely, but please do not try to sell this unnecessary workload as “Great news – your account is upgraded”.

• The email was not personalised although it does quote your old account number.
• It notified customers that EDF was changing their customer contact details & providing yet another link – “Head to our new Contact Info” (the confusion that will arise from this makes it unbelievable for most customers - doubting its validity)
• Request changing your password via a link. Security experts warn that consumers should be wary of doing this.
• Remember to look out for your new top-up ID in the form of a barcode??
• If you use our app, you'll be asked to enter your new password the next time you log in. You can find your new top-up ID easily through our mobile app. Just click the link at the top of the 'Make a Payment' screen. – Oh Yes?
• Paperless not for you?
• It's easy to switch back. Just email hello@edfenergy, and we'll change this for you. – Another link!

"Thanks for being an EDF customer! We hope you'll enjoy the changes we've made to make managing your energy account easier."

Yes – Thank you EDF – You have made my day, and probably countless others. Someone in EDF deserves a bonus for this.

All went well both ways. Regular contact gives assurance. Polite drivers, clean cars

I asked my wife to get £500 in Euros, when she was in John Lewis, Eldon Sq. Newcastle today, as we have done in the past. The assistant said she would have to give mainly 50 Euro notes. Have you ever tried using a 50 euro note in Europe - they suspect you of forgery? When my wife asked for 5,10,20 denominations she said she could only have a few, otherwise there would be none for other customers, presumably to go with their big bundle of 50's.
In the end my wife bought £200 and was told they would not have any more smaller denomination when she was back in on Monday. The rate was not good and John Lewis missed out on £300 of exchange business. Not a lot of incentive to go back to John Lewis for currency in future. Having read other recent reviews, I feel sorry for the customer who received 100 & 50 denomination Swiss Francs. There are other similar reviews, so this is not an isolated incident. We will get our currency shortfall elsewhere, after all it is a competitive business. Clearly, John Lewis does not wish to compete by supplying denominations their customers need & want. It is not as though it is peak holiday season and a run on the currency. I remember when John Lewis customer service was good, White happened?

Aldi Gardenline Range.
Bought a Vintage Bistro Furniture Set with a 3 year guarantee. After 2 season’s use it is covered in rust. Sent warranty claim to Boddingtons as per user manual, copy of purchase receipt & photos. After 10 days & no response from Boddingtons we telephoned to be told we were “next on the list for a reply” What a coincidence.
Their response “Sorry can’t/won’t do anything after all this time. Tough -contact Aldi”
Pointless/valueless guarantee.

What has happened to the Telegraph. The price continues to increase and the content decreases. Stella gone, supplements down to a couple of pages and incorporated in others. A few Sundays ago, I asked my newsagent if the middle of the paper had fallen out as it was so thin – that was the end - subscription cancelled. If you can’t get through, ring the number for NEW SUBSCRIPTIONS & you get through straight away – ask to be transferred to CANCELLATIONS.
The journalism is more biased & in many cases not professional. I will miss Tom Stevenson (shares) & Charles Moore who often talk sense. I will not miss Jeremy Warner whom I have not been able to read for more than 8 years due to his London-Centric Bias & the fact he portraits misery.
For the last 3 weeks, I have been reading the last of my Telegraph (vouchers) & The Times together. There seems to be a parallel world out there – time to explore a less depressing view, & save £800 pa (lucky me – that’s with a Telegraph discount for a loyal customer!)

Sent 24 1st class stamps back to Royal Mail with their Swap Out Form completed on 10/9/22. They state it should be processed in 7 days. 3 weeks later, having heard nothing I rang and after listening to 8 minutes of "press this" I got through to a human who offered to take some details & then promptly cut me off. My second attempt lasted 29 minutes. They are busy with swap outs & there have been 2 strikes but a very nice lady phoned someone, whilst I held on, and then took the details of my stamps, gave me a reference number & said someone would contact me within 24 hours. I wait in hope.

3rd purchase & all faultless. Thanks

LawnMaster 24V 37cm Cordless Lawn Mower with Spare Battery
If Carslberg made lawnmowers, this would probably be it. In my gardening lifetime I have had 15+ lawnmowers and this is probably the best. Build quality is excellent, motor is almost silent. You can hear it adjust power automatically & it is easy to check battery capacity from the handle display. The blade cuts beautifully and the roller produces stripes that can just be seen. I have cut my lawns twice (only about 70 Sq M) on 1 battery charge. It is very manoeuvrable & a delight to use. One of my main reasons for purchase was the mulching ability (my 1st lawnmower with this capability) and this is an added bonus. It really chops grass up into minute pieces to act as a mulch & feed the lawn. Saves emptying grass box which I have not yet used. Great purchase.

Instant download & licence key. Cant be beaten.

Having used them for 30 years our expectations of B&S remained the same – expensive but decent quality and good service.

Our £800 dining table & 4 chairs were delivered yesterday at the standard cost of £59. It was 9.00 am and we were 3rd drop for this delivery team – not bad if you can get nearly £180 before 9.00am

£800 is a very small order for B&S but when they brought the boxes in they reiterated what we had been told a week before.

We ordered the furniture online and a few hours later received an email saying they had tried to contact us about delivery – they hadn’t – and would we ring them.

We did & a lady arranged delivery for a week later, ie yesterday, but said the delivery team would not unpack the furniture. By then we had paid for the furniture and delivery and needed the dining table & chairs. Little choice, but to accept.

When the delivery team arrived, they confirmed that they would not unpack the furniture nor assemble it.

When I asked what assembly was involved they explained that the legs had to be bolted on all the chairs & the table. Again no choice – if you want the furniture you accept B&S conditions.

When I checked subsequently. It does say “self-assembly”. My fault - should have read it more carefully.

The delivery man was polite & explained how easy it was to assemble the items.

He laid the table top box on the floor upside down and explained that when I removed the now bottom of the box the table top would be upside down ready for me to screw the legs on. No it wasn’t. For future edification, the table top was the correct way up. I then had to carefully wrestle this very heavy item 180 degrees to then screw the legs on.

Although in my 70’s I am lucky to have the strength to accomplish all this assembly. Some families would find this impossible.

Removing all the packaging and inserting all 26 bolts took me an hour & half.

We were happy with the furniture and it met our expectations.

We were then left with 4 huge boxes and a large pile of polystyrene.

I the spent another hour & a half cutting it all up to go in the bin, rather than making a trip to the local tip – if/when it is open.

Using all available space in both our own & neighbour's bins, we should get rid of it all within a month.

A few weeks ago, we had a suite delivered from M&S. They took it to 2 rooms unpacked it all, screwed on the feet and allowed us to inspect it before leaving & taking all the packaging with them.

That’s the way it should be.

Barker & Stonehouse still seem to be protecting everyone from covid, which is fine, if you want flat packed furniture and have a few hours spare to assemble it and get rid of a mound of packaging.

Fortunately, there was no damage to any of our items. If there had been, presumably they would have delivered a replacement where the routine could be repeated – unpack, assemble, discard packaging ----

I don’t think we will be using B&S in the future. Despite spending hundreds of pounds they still charge £59 delivery which in our case meant bringing 4 huge boxes into our kitchen and leaving them.

Our lesson from this – don’t rely on past expectations.

Your response to my review does not alter the facts in any way. Yours was a poor service, blamed on Covid

Been using JAJA for 12 months now. My previous review said no problems but unexciting. Decided my other cards provided more and thought I would close this account. on 1st September I completed an online card closure request and it said they would close my account within 5 working days providing balance was nil. Nearly 3 weeks later it was still open, so I reluctantly rang the helpdesk and she said there was no reason it should not have been closed, and that she would deal with it and confirm in writing. She asked reason for closure & I said lack of service and this is just another example. More than 6 working days later, I still have access to JaJa & my card has not been cancelled. What do I have to do to close this account?