Andrea

Hands down the best quality and nicest looking bike I have ever purchased. Used it to commute 20km each way for over a year and not once did it give me trouble. The team backed the bike and carried out servicing (in Melbourne only) without extra fee. Very good value all around

Proceed with chargeback and don't be intimidated by their legal essay they send back to you claiming they performed as per their T&C's.

The chargeback can be made on the grounds of: 1) The 3 month assisted refund process was represented as part of the kiwi.com package. 2) Purchase was made via kiwi.com based on this representation rather than going to airlines direct 3) After 3 months, no refund or assisted credit was provided 4) They did not perform in line with their agreement and therefore misrepresented their product/service

Kiwi.com will not survive COVID-19 and will likely reopen under a different brand run by the same people. In fairness to them, they ran a good business model prior to COVID but clearly had no resiliency or poor management through the crisis.

All other refunds with airlines direct took no more than 5 weeks so over 3 months to process an assisted refund and blaming the airlines is complete nonsense. Never will use them again.