Poor. Nearly 4 weeks and I have neither shoes nor refund
Ordered shoes on 26th Dec. Unfortunately Pavers still use Evri as their delivery agent despite the well known issues.
Long story short. I had a tracking number which wasn’t working. Contacted Evri customer service and had no reply.
Contacted Pavers customer service , got an automatic reply to say they’re very busy.
Finally got a response from both Evri and Pavers 6 days later!
Pavers just wanted to check my address was correct….(it was)
Evri sent a generic message but the upshot is that they have either lost or damaged the shoes so badly they can’t be delivered.
It’s now nearly 4 weeks since I ordered these shoes and I still have neither the shoes nor my money back.
Needless to say, pretty poor experience
Reply from PAVERS
Hello,
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration caused by the delays and lack of clear communication regarding your order. We understand how important it is to receive your shoes promptly and to have reliable tracking information.
Please know that we take your concerns seriously, and we are committed to improving our delivery service.
Regrettably the tracking with EVRI now indicates this has been returned to sender. I have responded to your email this morning to advise on the next steps.
Thank you for your patience and understanding and I hope we can resolve this issue for you without any further delay.
Kind regards,
Leanne
Pavers
