jan roscoe

Good customer service

I purchased 2 heritage Oak 6ft benches in March 2021 from Garden4less, which looked great on arrival. These benches have been outdoors positioned on a slate patio and had regular outdoor applications of wood oil over the 4 years.
However, over last winter I noticed that the plank edges on one of the benches were beginning to rot. I contacted the supplier, Garden4less and sent them photographs. I asked about the warrantee terms and was told 2 years. In the meantime I had a specialist gardener look at the bench. He informed me that the bark end had not been removed and hence the wood rot. I contacted Garden4less once more, and was advised to contact their supplier in the UK - called Innovators. The agent informed me that the oak used was sourced in Germany, shipped to the Far East - I think Tawain and then shipped via the Suez Canal to the UK.
Innovators requested bench photos showing wood rot. The person I spoke to said that they would consider the issue and get back to me. This did not happen, so I contacted Garden4less once more and they replied that there was nothing they could help me with since the 2 year warrantee had expired.
There are 3 main issues here:
1. Poor manufacturing processes were used i.e. bark ending which should have been removed.
2. The global foot print that astonished me. I thought that these benches were sourced and made in the UK.
3. No acknowledgement of design fault and poor customer service from Innovators.
Hence I would not recommend Garden4less and Innovators for thepurchase of Garden furniture.

Helpful following a second appointment.

During may first visit I was not made fully aware of the need to but a new pair of glasses despite my prescription remaining the same as in the previous year.

There was no previous record of glass prescription .

VERY EASY TO ORDER, BUT WANTED AN ORCHID AS A CHRISTMAS PRESENT BUT NOT AVAILABLE UNTIL JAN 5TH 2021 SO HAD TO SETTLE FOR AN ALTERNATIVE.

Tried to place order using website but when it came to payment I got logged out. Spent ages waiting for someone to answer your telephone. Eventually got through and was told to reorder. I repeated my order and found that the price of the oven had increased by £10.00. Rang again and again had to wait for a response. Spoke to Kenny who said that he would arrange a refund to match price increase. What should have been a simple process took me about 5 times longer.
Jan Roscoe