GR

The bank did not give me access to the account and e-banking without any explanation. They need forever to respond. In my case, they prevent me from providing support to my 87-year-old and sick mother in Germany by handling her financial matters.

The whole process to set-up e-banking was terribly complicated and not guided properly. After having it set-up, they now shut it down on their own perception. Hard to believe this is possible and feasible for a German bank in the 21st century.